Refund policy

Last Updated: August 13, 2026

At AURA LUXE, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund according to the terms below.

Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must generally:

Be unused and in its original condition
Be in the original packaging, when applicable
Include all accessories and components
Not be damaged due to customer misuse

How to Request a Return

To request a return, contact us at:

Email: [CUSTOMER SUPPORT EMAIL]

Please include:

Order number
Customer name
Reason for the return
Photos of the product if it is damaged or defective

Do not send an item back before receiving return instructions from our customer service team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photographs or other information to verify the issue.

If the issue is confirmed, we may offer:

Replacement
Refund
Another appropriate resolution

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or customized products
Clearance or final-sale items
Gift cards
Products that cannot be returned for hygiene or safety reasons, where applicable
Items damaged through customer misuse

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law or stated by us.